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Question by HiHenry
16 years ago
Why it won't let me play T88 game?
For some reason, some features of your Bitskill account have been restricted. In this case, please reach out to our Player Support.
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Question by dOu3rd
16 years ago
Why am I being asked to complete identity verification?
In order to build a fair gaming environment and a comprehensive fraud-detection system, our anti-money laundering compliance program requires identity verification.
We verify player’s personal information through the proper channels (Stripe) and do not keep any sensitive information in our service. We will not share, sell, or use your personal information for any commercial or non-commercial purposes other than those explicitly stated in our privacy policy.
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Question by dark18
16 years ago
Why do I get matched with the same opponent?
Our match system is designed to match you with opponents of a similar skill level, ensuring that each match is fair and competitive. If you find yourself repeatedly matched with the same opponent, it may be because there are currently few online players at your skill level. However, as you continue to play and improve, you'll be matched with a wider variety of opponents.
We want to assure you that our match mechanism is fair and impartial. The outcome of each match is solely determined by the players' performance and skill, not by any intervention or manipulation on our part. We treat all players equally and strive to provide a level playing field for everyone.
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Question by Bid_Andy
16 years ago
How do I know that my opponent isn’t cheating?
Bitskill have implemented state-of-the-art security protocols and advanced quantitative analysis to ensure the integrity of the system and protect the players.
We have a zero-tolerance policy for cheating, fraudulent behavior, or any violation of our terms of use. Any user caught engaging in such activities will be permanently banned from our platform, across all the games we support.
If you suspect your opponent of cheating, please don't hesitate to contact Player Support with the match ID. We take all reports of cheating very seriously and will investigate thoroughly to ensure that everything is fair.
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Question by 0625Charlie
16 years ago
What happens if I tie with my opponent in a head-to-head match?
While a Head to Head match typically ends with a clear winner, ties can sometimes occur. Tie-breakers may be handled differently for other types of matches, such as in Tournament where ties are broken by who submitted the score early, or in 1v1 match where the reward will be divided equally.
If you have any questions about the tie-breaker rules for a specific match, please don't hesitate to contact our Player Support in the game.
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